Boulies Master Series

A well overdue investment in a proper chair for working at a desk and it’s been life enhancing. So much support and comfort.

I ordered my Boulies Master series chair on the 5th of April 2024. As of writing this review on the 11th of May, my chair still lies on the floor half assembled.

I ordered the chair on their website which noted stock availability. Much to my disappointment when I received my package, as you can see in the photos, the delivery was missing multiple key components to build the chair.

For clarity, what I did not receive was as follows-
Gas lift & protective cover.
Tilting mechanism/chair mounting bracket.
Plastic protective screw cover inserts.
The tool kit provided was also already opened, suggesting a second hand product.

I contacted Boulies support about this and they stated they would send out the missing parts asap, most of which arrived at varying intervals throughout the coming month. However, they also stated that the tilt mechanism/mounting bracket would not be available for dispatch by the manufacturer until the 30th of April. Understandably, this inconvenienced me, which I made them aware of due to advertising a reasonable 3-5 working day delivery of a complete product. I was offered £15 compensation, which was appreciated, but I did not feel this equated to the significant period of delay. I was then offered £50 compensation which I felt justified the situation and accepted. If the story ended there and I received the missing part to build my chair when expected (early May), even after the delay, I would have given a higher review rating.

Fast forward to 11th of May. I am now locked in a battle with Yodel to receive the tilt mechanism/mounting bracket which they have been in possession of since the 3rd of May. I have been guaranteed delivery multiple times now, to no avail, and while I understand this is not a specific Boulies shortcoming. They employ this less than reliable company to courier their product and for such premium pricing. I expect much better across the board and cannot help but reflect my full experience in this review, 6 month extended warranty be damned.

Overall, regardless of how the chair performs, this whole situation has sullied my much anticipated buy. The hassle has not been worth it for me and if given another opportunity to do it over again, I would absolutely have looked elsewhere to save myself the stress and disappointment of this purchase. I hope my case is an isolated incident and others aren't subject to this nonsense. maybe one day I will get the item I paid for, but for now, the wait continues...

The build quality is top-notch, and it feels incredibly sturdy. I love the adjustable features, from the armrests to the reclining function, which allows me to find the perfect position. Long sessions are no longer a pain in the back, thanks to this chair.

A comfortable ergonomic chair that reaches the balance between the firmness and comfort, providing exactly what is needed of support. My head and the top of the chair are in the same place so I can sit comfortably and feel fully supported. Highly recommended if you're going to be sitting all day, either for work or gaming ;)

Make no mistake, this is a very comfortable chair. The difference between this and my last chair is incredible.

However I can't give it 5 stars, here's why.

When it arrived the box had been clearly mishandled and treated so badly, The right arm was damaged and one of the rear covers was broken. Customer service was brilliant and I had the parts replaced in no time.

However the alignment of the back of the chair is poor as you can see by the phot I have submitted and I was told it was to do with the manufacturing process, I really hope not, because if this is how it is supposed to look, then I recommend looking elsewhere for you chair. I am going to have to live with it like this as it is such a pain to dismantle it and send it back.

The build quality is sturdy and should last a long time. I would love to have given it 5 stars as it still is very comfortable. But Quality Control here is very poor and as I said the way it has been handle, either by the warehouse or the delivery company is shockingly bad.